If your questions aren’t answered here, please contact us at shopyfree. We’re happy to help!

Can I track my order online?
Once items are ready to ship, we will send you an email to advise your parcel has been dispatched and include a link to the shipping company website. From here you will be able to track the status of your order.
What countries do you ship to?
Worldwide! If your country is not listed in our website, please contact us and we can double check to see if we are able to ship to you. Important: Few of our brands are not authorized to be sent to particular countries.
How long does delivery take?
Delivery times depend on your country and shipment option. On occasion, there may be a small delay for reasons beyond our control (strikes, accidents, acts of God). Once items are ready to ship, we will send you an email to advise your parcel has been dispatched and include a link to the shipping company website. From here you will be able to track the status of your order
What are your payment options?

How To Fish uses Adyen to guarantee the security of your payments. How To Fish has chosen to assure payment security with Adyen by encrypting the connection when transmitting information on the network. When you see the payment sign, you will know that your payment is secure. The name Adyen may appear on your bank account statement.

adyen
Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons.

How To Fish offers 2 methods of payment and other local payment methods.

By Credit/Debit card:

We accept Visa, MasterCard, Maestro and American Express. Your Credit/Debit card will be charged at the time of placing your order through our secured payment gateway: Adyen. For online payment made by credit card, the “Secure Socket Layer” (SSL) security system is used, which allows for encrypting your banking information when on the network.

By PayPal :

You can pay quickly and securely with your PayPal account or your debit/credit card without sharing your financial information with How To Fish. PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.

Unfortunately, we do not accept cheques or postal orders, eurocheques, cash in any currency or International debit cards.